• GRAYPORTER.COM Warranty & Return

GrayPorter provides a minimum 365-day warranty on all products we sell. Our responsibility in respect of goods is limited to:

• Transferring any applicable manufacturer warranty benefits to the customer (where possible).
• Submitting claims to the manufacturer under the warranty terms on behalf of the customer.

If goods supplied by GrayPorter are faulty due to defects in workmanship or materials, we will submit a claim to the manufacturer to repair or replace them, provided that:

• The items are returned within the conditions outlined in our Returns Policy.
• The goods have been correctly stored by the customer.
• They have not been altered by the customer or any third party.
• They have not been damaged while in the customer’s care (e.g., through inappropriate storage, carelessness, misuse, incorrect assembly, contact with corrosive agents, or proximity to force fields).
• Any additional requirements of the manufacturer’s warranty have been met.

If further verification of any issue related to these conditions is required, the customer will assist by providing access to relevant premises, documents, and equipment.

Wear and Tear Items

No manufacturer’s warranty applies to items that are classified as wear and tear if, and when, supplied.

Note

If we cannot repair or replace goods within 90 days of receiving written notification of a fault, and the customer cannot pursue a claim against the manufacturer directly, the customer will be entitled to:

• Cancel the contract without penalty.
• Receive a full refund for the purchase price.

Beyond this, GrayPorter will hold no further liability to the customer. The customer will not be entitled to cancel any related contractss.

Additional Terms

We do not exclude the implied warranty as to title.

Aside from the provisions in these conditions, all other warranties, conditions, and terms—whether express or implied—are, to the fullest extent permitted by law, excluded from the contract of sale.